Privacy Policy
Last updated
Sanjita Travels and Tours Pvt Ltd ("Sanjita Travels", "we", "us") respects your privacy. This policy explains what personal information we collect when you use sanjitatravels.com or contact us, how we use it, and the choices you have.
By using our website or sending us an enquiry, you agree to the practices described here.
Information we collect
We only collect information you choose to give us, plus basic technical data needed to run the website:
- Contact details: your name, email address and phone number when you submit a contact, enquiry, hotel, visa or corporate form.
- Travel details: destinations, travel dates, number of travellers and any message you include in your enquiry.
- Booking documents: passport copies, photos, bank statements or other documents you share with us to process a visa, ticket or tour booking.
- Newsletter preference: whether you opted in to receive our newsletter.
- Technical data: IP address, browser type and pages visited, recorded in standard server and security logs by our hosting provider.
How we use your information
We use your information to:
- Respond to your enquiries and prepare quotations.
- Book flights, hotels, tours, travel insurance and visa appointments on your behalf.
- Send booking confirmations, updates and travel-related notices.
- Send our newsletter and offers, only if you opted in.
- Keep the website secure and prevent spam or abuse.
- Meet our legal, accounting and regulatory obligations in Nepal.
How long we keep your information
We keep enquiry and booking information for as long as needed to provide our services and to meet legal, tax and accounting requirements. Copies of travel documents are deleted or returned once your booking or visa application is complete, unless the law requires us to keep them longer.
How we protect your information
Our website is served over HTTPS, and access to customer information is limited to staff who need it to handle your booking. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information from loss, misuse and unauthorised access.
Your rights
Under the Individual Privacy Act, 2075 (2018) of Nepal and other applicable laws, you may:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your information, where we are not required to keep it.
- Unsubscribe from our newsletter at any time.
Children's privacy
Our services are intended for adults. We collect information about children only when a parent or guardian provides it to book travel or apply for a visa on the child's behalf.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.
Contact us
If you have questions about this policy or want to exercise your rights, contact us:
- Sanjita Travels and Tours Pvt Ltd
- Samakhusi Chowk, Kathmandu 44600
- Email: sales@sanjitatravels.com
- Phone: +977 9802325383